Privacy Policy

This policy describes how 9565-5049 Québec inc. ("we", "our", "us"), operator of the SoumissionsFunéraires.ca platform, collects, uses, stores, discloses and protects your personal information when you use our platform connecting families with funeral services businesses in Quebec.

We comply with Quebec's Act respecting the protection of personal information in the private sector (Bill 25). By using our site, you acknowledge that you have read and understood this policy.

1. Privacy Officer

The person in charge of the protection of personal information is: Jonathan Taillefer
Title: person in charge of the protection of personal information
Email: jonathan@soumissionsfuneraires.ca

2. Information we collect

When you complete our quote request form, we collect:

• Contact details: name, email, phone number, region;
• Request details: your situation (immediate need, imminent need, pre-arrangement), service type (cremation, burial, aquamation, body donation to science), service option (ceremony, visitation, celebration of life), desired timeline, notes (optional);
• Your communication preferences (email, phone, both).

We also automatically collect, for security and analytics purposes:

• IP address (anonymized — truncated cryptographic hash);
• Browser and operating system type;
• Pages visited and time spent on the site (via Google Analytics 4 and Microsoft Clarity, only if you have accepted these cookies; see section 7);
• UTM parameters and campaign identifiers (gclid, fbclid) if you arrived from an ad.

3. Purposes of collection

We use your personal information solely to:

• Transmit your request to a limited number of partner funeral services businesses matching your region and needs;
• Send you an email confirmation and, where applicable, follow-ups related to your request;
• Improve our services, measure site performance and prevent fraud;
• Comply with our legal and regulatory obligations.

We never sell your personal information. Nor do we use it for commercial solicitation unrelated to your request, except to the extent that our analytics and advertising tools may present you with relevant content related to your search.

4. Disclosure to third parties

Your contact details and request information are shared only with the selected partner funeral services businesses based on your region and the type of service requested. These businesses receive your information for the sole purpose of providing you with a quote.

Once your information has been transmitted, each partner funeral services business is responsible for processing it in accordance with its own privacy obligations and practices.

We also share certain information with our technical service providers, who act on our behalf and are bound by confidentiality commitments:

• Supabase (database hosting);
• Vercel (site hosting and logging);
• Resend (transactional email delivery);
• Google Analytics 4, Google Ads, Microsoft Clarity, Meta Ads (audience measurement and advertising).

Some of these service providers may process or host data outside Quebec or Canada (notably in the United States).

5. Retention

• Quote requests: up to 36 months after your last interaction;
• Connection logs: 12 months;
• Aggregated analytics (non-identifying): retained indefinitely;
• Accounting data (partner invoices): 7 years, in accordance with tax obligations.

Upon expiry of the applicable periods, personal information is destroyed or anonymized in accordance with legal requirements.

6. Your rights

Under Bill 25, you have the right to:

• Access your personal information that we hold;
• Correct any inaccurate, incomplete or ambiguous information;
• Request deletion of your information (subject to the conditions and exceptions provided by law);
• Withdraw consent at any time;
• Request portability of your information in a structured, commonly used technological format, subject to the limits provided by law;
• File a complaint with the Commission d'accès à l'information du Québec.

To exercise these rights, contact us at jonathan@soumissionsfuneraires.ca. We will respond within a maximum of 30 days.

7. Cookies and similar technologies

Cookies required for the Platform to work are set without consent: the one remembering your cookie choice (six months), session cookies when signing in to the partner area and, when a funeral services business opens a personalized link received from our team, a cookie linking its visit to that link (30 days).

The following tools include functions that recognize your browser from one visit to the next. In accordance with Bill 25, they are off by default and are only activated if you accept them in the banner shown on your first visit:

• Audience measurement: Google Analytics 4 (pages viewed, usage statistics) and Microsoft Clarity (recording of navigation: clicks, scrolling);
• Advertising: Google Ads (measuring the effectiveness of our ads, conversion tracking and, where applicable, personalized ads).

You can accept or refuse each category separately. Your choice is kept for six months, after which you will be asked again. You can change it at any time through the “Cookie Settings” link at the bottom of every page; refusing deletes the cookies concerned. You can also delete cookies in your browser settings.

8. Security

We implement reasonable security measures (TLS encryption in transit, hashing of sensitive identifiers, role-based access control, logging of administrative access) to protect your information against loss, unauthorized access, disclosure, alteration or destruction.

In the event of a privacy incident presenting a serious risk of harm, we will notify you and the Commission d'accès à l'information du Québec in accordance with Bill 25.

9. Information concerning minors

Our platform is not intended for persons under 14 years of age. We do not knowingly collect information concerning minors without parental consent.

10. Changes to this policy

We may amend this policy to reflect legal, technical or operational changes. The current version is always dated and available at this address. Any material change will be brought to your attention by a notice published on the Platform or, where appropriate and where we have your contact details, by email.

11. Governance and complaints

We have established policies and practices governing the handling of personal information, including its retention and destruction, the roles and responsibilities of our staff, and the handling of complaints. Any complaint may be addressed to the person in charge of the protection of personal information.

12. Contact us

For any questions regarding this policy or your personal information:
SoumissionsFunéraires.ca
Email: jonathan@soumissionsfuneraires.ca
Contact page: /en/contact